FAQs
Answers to some common questions about our travel services.
How do we work with travel advisors?
We offer a 10% commission included in our rate, or alternatively, a net rate option so you can add your own commission. We can customize tour itineraries under your client’s name and even include your logo on the brochure. Our team is flexible and happy to work with you in the way that best suits your needs.
What is your cancellation policy?
Your payment is 100% refundable up to 60 days before travel. The final balance will be requested two months before travel. Trips during high season (April, May, June, September, October) and all trips with 8+ travelers cancellation terms differ, and are non-refundable only until 90 days before travel.
In case of international travel restrictions that may prevent arrival, until 30 days before travel, we deduct just cancellation penalties from airlines and hotels, then the remainder is 80% refundable and 20% given as flexible and transferable future travel credit.
What are your usual inclusions and exclusions?
Our package tours include a wide range of services such as accommodations with breakfast, with room types clearly indicated (availability reconfirmed upon reservation and dynamic rate hotels may require a price adjustment), private tours led by licensed professional English-speaking guides, airport transfers, domestic flights, admission tickets to sites and museums, private transportation as outlined in the itinerary (with optional use of the tramway in Istanbul), as well as parking, portage, and toll road fees.
Each tour is coordinated with attentive customer service provided by the Sojourn team. Exclusions include international flight tickets (see recommendations on the Travel Notes page), lunch and dinner, entry visas (which can be purchased with a credit card at https://www.evisa.gov.tr/en/), additional beverages during meals, optional programs not listed as included in the itinerary pricing, and all tips for guides, drivers, hotels, and restaurants.
